Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an offshore casino we haven't covered yet? This page explains how to reach Online Casinos Australia and what we can (and can't) help with.
What we can help with
Online Casinos Australia is an independent comparison site covering online casinos available to Australian players — bonuses, pokies, table games, payment methods and licensing. We're happy to hear from readers about any of the following:
- Corrections or updates to information in a casino review — bonus terms, payment methods or licensing details can change, and we'd rather fix an error quickly than leave it live
- Suggestions for casinos or topics you'd like to see covered
- General feedback on how we present our rankings and comparisons
- Questions about how our evaluation process works
What we can't help with
It's worth being upfront about the limits of what a comparison site can do, so you're not left waiting on the wrong channel:
- Account issues — deposits, withdrawals, locked accounts or bonus disputes need to go through the casino operator's own customer support team, not us. We don't hold player funds or manage accounts on any site we review.
- Identity verification (KYC) — document checks and verification delays are handled entirely by the operator in question.
- Complaints about a specific casino — if you've had a poor experience with an operator, that operator's support team or, where applicable, their licensing body is the right first point of contact.
- Responsible gambling support — if you're concerned about your own or someone else's gambling, please see our Responsible Gambling page for the support services available in Australia, or contact a gambling help service directly.
Before you get in touch, check whether we've already answered it
A fair number of questions we receive are already covered elsewhere on the site:
- Wondering how we put our rankings together, what we look at, and why commission doesn't buy a higher position? That's explained on our About Us page.
- Unsure whether a bonus, deposit limit or self-exclusion tool applies to you? Our Responsible Gambling page covers the tools and support services available to Australian players.
- Need the terms that govern use of this website itself, rather than any individual casino? Those sit on our Terms and Conditions page.
If your question is about a casino's licensing jurisdiction, payment methods or bonus terms specifically, the fastest answer is usually on that operator's own review page, since terms are set by the operator and can change without notice.
A note on offshore operators
Every casino reviewed on this site operates offshore, licensed in jurisdictions outside Australia rather than under an Australian gambling licence. We list the licensing information we've verified for each operator, but we're not able to intervene in disputes or act as a go-between with an operator on a player's behalf. If a casino related question involves money already deposited or withdrawn, the operator's support team and the regulator named on their licence are the appropriate contacts.
What happens after you reach out
- We read every message that comes through, whether it's a correction, a question or general feedback
- Corrections to factual details — like a bonus amount, licence number or payment method — are checked against the operator's current terms before any update is made
- We don't offer personalised gambling advice or recommend a specific operator as "right" for your situation, since eligibility and preferences vary from player to player
We can't promise a specific response time, and during busy periods it may take a little longer to work through messages. Thanks for your patience if that's the case.
Looking for something else on the site
If you landed here hoping to compare current offers, the ranked list of reviewed operators sits above, with editorial ratings and headline bonus terms for each. For background on how those rankings are built and how we keep our process independent of any operator, our About Us page goes into more detail.